Refund policy

Thank you for shopping with us.

Since all our neon signs are custom-made according to customer requirements, we do not accept returns or refunds once production has started.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

• Order Number
• Photos of the damaged product
• Photos of the packaging

After verification, we will provide a replacement at no extra cost.

Wrong Product Received

If you receive the wrong item, please contact us within 48 hours and we will arrange a replacement.

Refund Processing

Approved refunds will be credited to the original payment method within 5–10 business days.